Privacy Policy

This Privacy Policy explains how L.A. DRVNG (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects personal information when you (“Client,” “you,” or “your”) visit our website ladrvng.com, book a service, or interact with us in any way. By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly

• Name
• Email address
• Phone number
• Pickup / drop-off location
• Payment information (processed securely by third-party providers)
• Booking details
• Messages or inquiries submitted through forms or chat

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring URLs

This data helps us improve site performance and user experience.

C. Cookies & Tracking Technologies

We may use cookies, analytics tools (e.g., Google Analytics), session tracking, and pixel tags. You can disable cookies in your browser settings.

2. How We Use Your Information

We use your information to:

• Provide driving instruction services
• Process bookings and payments
• Send appointment confirmations and reminders
• Deliver automated follow-up emails and review requests
• Improve our website and services
• Respond to inquiries
• Maintain safety and compliance
• Send marketing communications (you may opt out at any time)

We do not sell your personal information.

3. Payment Processing

Payments are handled by secure third-party processors such as Stripe, Square, and PayPal. We do not store your full credit card details on our servers.

4. Sharing of Information

A. Service Providers

Trusted third-party vendors who assist with scheduling, payment processing, email automation, customer support, and website analytics. These providers are required to protect your information.

B. Legal Requirements

We may disclose information if required to comply with laws or regulations, respond to legal requests, or protect our rights, safety, or property. We do not share your information for unrelated marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to provide services, maintain business records, and comply with legal obligations. You may request deletion of your data at any time.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion
• Opt out of marketing communications
• Disable cookies

To make a request, contact us using the information below.

8. Children's Privacy

Our services are intended for individuals 16 years or older who hold a valid learner's permit or driver's license. We do not knowingly collect personal information from children under 13.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

10. Automated Communications

By booking or purchasing services, you consent to receive appointment reminders, follow-up messages, review requests, and service-related notifications. You may unsubscribe from non-essential communications at any time.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of our website or services constitutes acceptance of the updated policy.

12. Contact Information

For questions or privacy-related requests, contact us:

• Email: info@ladrvng.com
• Phone: (323) 332-1386
• Website: ladrvng.com