Privacy Policy

This Privacy Policy explains how L.A. DRVNG (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects personal information when you (“Client,” “you,” or “your”) visit our website ladrvng.com, book a service, or interact with us in any way. By using our website or services, you consent to the practices described in this Privacy Policy. This Privacy Policy should be read together with our Terms & Conditions, Refund Policy, and Liability Waiver.

1. Information We Collect

A. Information You Provide Directly

• Name
• Email address
• Phone number
• Pickup / drop-off location
• Payment information (processed securely by third-party providers)
• Booking details, such as the package or lesson booked and the date
• Answers to booking-form questions, which may include optional information about age, driving experience, DMV test plans, driving anxiety, health conditions, or medication
• Information about another person you book or pay for, such as the name and phone number of the student who will be driving
• Messages or inquiries submitted through forms or chat

B. In-Vehicle Recordings

Our vehicle is equipped with a dash camera that records continuous video and audio of the vehicle interior and roadway during all lessons. This includes your voice and image while inside the vehicle. See our Liability Waiver for full details on how these recordings are used and the consent required to participate in a lesson.

C. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring URLs

This data helps us improve site performance and user experience.

D. Cookies & Tracking Technologies

We use analytics and session-tracking tools, including StatCounter, Clicky, and Microsoft Clarity, as well as cookies and pixel tags. You can disable cookies in your browser settings.

E. Do Not Track / Global Privacy Control

Some browsers offer a “Do Not Track” or Global Privacy Control signal. Our website does not currently respond to these signals, though you may still exercise the choices described in this policy directly with us.

2. How We Use Your Information

We use your information, including in-vehicle recordings, to:

• Provide driver education instruction services
• Process bookings and payments
• Organize booking information in our contacts and business records
• Send appointment confirmations and reminders
• Deliver automated follow-up emails and review requests
• Improve our website and services
• Respond to inquiries
• Maintain safety and compliance, and document accidents or incidents
• Send marketing communications (you may opt out at any time)

We do not sell your personal information.

3. Payment Processing

Card payments are handled by Stripe, a secure third-party payment processor. Payments made through Zelle, Venmo, Apple Pay, or Cash App are handled by those services under their own terms. We do not see or store your full credit card details.

4. Sharing of Information

A. Service Providers

We share personal information only with service providers that help us run our business, and only as needed for that purpose. These include providers for:

• Scheduling: Koalendar, which receives your booking details and booking-form answers
• Payments: Stripe and the payment apps described in Section 3
• Email, contacts, and calendar: Google, which stores our emails, contact entries, and lesson appointments
• Website hosting, analytics, and features: Hostinger, StatCounter, Clicky, Microsoft Clarity, Google Fonts, and the Google Translate widget
• Technology contractors: contractors who help us organize booking information, for example by automatically creating a contact entry for a new booking

Our service providers may use your information only to provide their services to us. Contractors we engage must keep your information confidential, may not sell it or use it for their own purposes, and may not use it to train artificial-intelligence models.

B. Health and Personal Answers on Booking Forms

Some booking forms ask optional questions, such as about health conditions, medication, or driving anxiety, so that lessons can be taught safely. We use these answers only for your lessons. Service providers that pass booking information to us may receive them, but are not permitted to keep them or use them for any other purpose.

C. Insurance & Legal Requirements

In the event of an accident, claim, or legal request, dash camera recordings or other personal information may be shared with our insurance carrier, legal counsel, law enforcement, or regulatory authorities as required to comply with the law, respond to legal requests, or protect our rights, safety, or property. We do not share your information for unrelated marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information, including dash camera recordings, only as long as necessary to provide services, maintain business records, document safety incidents, and comply with legal obligations, including the student records California requires driving instructors to keep. You may request deletion of your data at any time, subject to any records or recordings we are required to retain for legal, insurance, or safety purposes.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion
• Opt out of marketing communications
• Disable cookies

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect and the right to request its deletion. We do not sell personal information.

To make a request, contact us using the information below.

8. Minors & Children's Privacy

Our services are intended for individuals 16 years or older who hold a valid learner's permit or driver's license. As described in our Terms & Conditions, clients under 18 participate with the consent of a parent or legal guardian, who may provide or manage personal information on the minor client's behalf, and who must consent to in-vehicle recording on the minor client's behalf as described in our Liability Waiver. A minor client's information is handled and shared with service providers in the same way as described in Section 4. We do not knowingly collect personal information directly from children under 13.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

10. Automated Communications

By booking or purchasing services, you consent to receive appointment reminders, follow-up messages, review requests, and service-related notifications. You may unsubscribe from non-essential communications at any time.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of our website or services constitutes acceptance of the updated policy.

12. Contact Information

For questions or privacy-related requests, contact us:

• Email: info@ladrvng.com
• Phone: (323) 332-1386
• Website: ladrvng.com